Customer Relationship Management, By Deployment (Cloud, On-Premises), By Application (Marketing, Sales, Customer Support and Services), By Vertical (BFSI, Government, Retail, Healthcare, Manufacturing) and By Region - Global Industry Perspective Comprehensive Analysis and Forecast, 2020-2026


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 MDTECHLKPWH3  |    Apr 03, 2020


Customer relationship management is a software tool is used for managing the customers in any organization. Most of the enterprises need optimized customer relationship management. The customer relationship management tool helps to manage, coordinate, and automate the business process in the organization. The adoption of information and communication technologies is growing rapidly in enterprises due to the increasing need for automation. The increasing number of customers and the need for various services require automation software for managing regular business operations. One of the major advantages of e-organizations is essential for enhancing the customer experience in business enterprises. The customer relationship management tool monitors every step in business operations from customer acquisition, retention to customer enhancement. The CRM software enhances consumer behavior, loyalty and increase the customer base and reduces the churn rate. The increasing business operations, diversified customer base and increasing competition need automotive tools like CRM software to deal with these complexities.



The Customer Relationship Management market report provides a detailed analysis of market trends, drivers, opportunities, and challenges. The market analysis includes the segmentation based on . It also includes company profiles, and competitive landscape, market share, and impact analysis of drivers, opportunities, and challenges. The Customer Relationship Management report also includes a detailed analysis of primary as well as secondary research. This report majorly analyses the leading players such as and their strategies, offerings, recent product innovations, partnerships, and acquisitions to estimate the Customer Relationship Management market. 

  • IBM Corp.
  • Oracle Corp.
  • Wipro Limited
  • Tata Consultancy Services Limited
  • Microsoft Inc.
  • Salesforce.com Inc.
  • NetSuite Inc.
  • Nimble Inc.
  • SugarCRM Inc.
  • SAP SE
  • Amdocs Ltd.
  • Sage CRM Solutions Ltd.
  • Ramco Systems Ltd

Customer Relationship Management Segments

The Customer Relationship Management market is segmented as below

Segmentation

Deployment

  • Cloud
  • On-Premises

Application

  • Marketing
  • Sales
  • Customer Support and Services

Vertical

  • BFSI
  • Government
  • Retail
  • Healthcare
  • Manufacturing

The qualitative analysis of Customer Relationship Management market report includes competitive landscape, key growth, and restraining factors. In addition to this, the PESTEL, Porter's Five, and Value chain analysis enables users to understand how the micro and macro-economic factors have influenced the Customer Relationship Management market.  The Customer Relationship Management market analysis allows users to understand the competitive factors in the market, which help them to take strategic business decisions for sustainable growth. 



In Customer Relationship Management market report the top-down and bottom-up approach has applied to estimate the Customer Relationship Management market. In the top-down and bottom-up approach, the report considered primary and secondary research. In the primary research, multiple interviews were conducted with CEOs, CFOs, and product managers of the leading players. The interviews also include the subject matter expert, investors, and end-user interviews. Secondary research includes company annual reports, press releases, whitepapers, market players’ association news portal, government portal, and journals. 

The comprehensive and detailed primary & secondary research followed by the qualitative analysis and quantitative analysis provides a 360-degree view of the market. It will help users to understand the competitive environment, potential segments which will create market opportunity in the coming future. The user finds the detailed analysis of leading players, including

  • IBM Corp.
  • Oracle Corp.
  • Wipro Limited
  • Tata Consultancy Services Limited
  • Microsoft Inc.
  • Salesforce.com Inc.
  • NetSuite Inc.
  • Nimble Inc.
  • SugarCRM Inc.
  • SAP SE
  • Amdocs Ltd.
  • Sage CRM Solutions Ltd.
  • Ramco Systems Ltd
and their offerings, strategies, and recent innovations in the company profile section of the report.

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  • About Us
    • Why Should you buy this report (sample)
    • How this report delivers? (sample)
    • Key Questions Answered(sample)
  • Chapter 1: Introduction to Customer Relationship Management Market
    • Market Definition
    • Market Segmentation
    • Macro Economic Factor Analysis
  • Chapter 2: Executive Summary
  • Chapter 3: Market Factor Analysis
    • Porter’s Five Forces Analysis
    • PESTEL Analysis
    • Value Chain Analysis
    • SWOT Analysis
    • Pricing Analysis
  • Chapter 4: Global Customer Relationship Management Market Estimation & Forecast By Deployment
    • Cloud
    • On-Premises
  • Chapter 5: Global Customer Relationship Management Market Estimation & Forecast By Application
    • Marketing
    • Sales
    • Customer Support and Services
  • Chapter 6: Global Customer Relationship Management Market Estimation & Forecast By Vertical
    • BFSI
    • Government
    • Retail
    • Healthcare
    • Manufacturing
  • Chapter 7 Global Customer Relationship Management Market Estimation & Forecast By Region
    • North America
    • Asia Pacific
    • Europe
    • EMEA
    • Latin America
  • Chapter 8 Competitive Landscape
    • Competition Mapping
    • Company Profiles (Suppliers)
      • IBM Corp.
      • Oracle Corp.
      • Wipro Limited
      • Tata Consultancy Services Limited
      • Microsoft Inc.
      • Salesforce.com Inc.
      • NetSuite Inc.
      • Nimble Inc.
      • SugarCRM Inc.
      • SAP SE
  • Chapter 9 Recommendations
  • Chapter 10 Acronyms and Assumptions

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